The staff at The Laser Warehouse, are not only knowledgeable when it comes to Palomar equipment they cares about their customers. We had discussions on pulse counts, skin types, what I expected in the longevity for the handpiece and cosmetically how it should look. My handpiece is outstanding. They followed through with calls to see if there were any problems or questions after a week of sending the handpiece to me. I expect to receive what I’ve paid for and The Laser Warehouse delivered 100% and more.